The Legal Services Ombudsman oversees the handling of complaints about lawyers in England and Wales.
Zahida Manzoor CBE is the Legal Services Ombudsman (LSO) for England and Wales. She is completely independent of the legal profession and a non lawyer.
Zahida Manzoor CBE is supported by around 25 office staff, including a team of investigating officers who carry out detailed investigation work.
Her powers derive from the Courts and Legal Services Act 1990. In creating the role of Ombudsman, it was Parliament’s intention to protect the interests of the consumers of legal services – clients, and members of the public. She does this by ensuring that the professional bodies conduct fair, thorough and efficient investigations of complaints about their members.
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