How to make a complaint about a legal professional body

There are three methods you can use to make your complaint.

1. Online complaint application

Click here to enter our online system

2. Paper application

Call us for a paper application form on 0845 601 0794
(Calls charged at local rates)

3. In writing

You should write to the Ombudsman within 3 months of receiving the professional body’s final decision letter. You will need to provide:

Reasons why you are dissatisfied with the professional body’s handling of your complaint and/or the decision reached;
The professional body’s reference number;
The name of the lawyer or the firm;
A copy of the professional body’s final decision letter.