A brief guide to the complaints process

You must already have a decision from the lawyer’s professional body.
You should write to the Ombudsman within 3 months of receiving that decision.
The Ombudsman will review the way that the professional body investigated your complaint about the lawyer
If the Ombudsman is not satisfied with the way that the professional body dealt with your complaint, she can recommend that they re-investigate, or she can formally criticise them.
If the Ombudsman considers that you have been distressed or inconvenienced by the professional body’s handling of your complaint, she can recommend that they pay you compensation.