Caseloads and Outcomes 2006/2007

Below are the cumulative quarterly casework statistics.

Table 1 shows the number of reports issued

Table 2 shows the turnaround times from receipt of the the Professional Body’s file on the relevant case to the issue of the report.

Table 3 shows the percentage of cases (broken down by Professional body) where the case resulted in a recommendation (reconsideration and/or compensation); formal criticism; or no recommendation.

Table 4 shows the average compensation received by those who had a recommendation for compensation.

Table 1

	Apr - June 2006	Apr - Sep 2006	Apr - Dec 2006	Apr 06 - Mar 07
Reports Issued	442	911	1343

Table 2

Turn around times of cases from the receipt of the Professional Body's file	Apr - Jun 2006		Apr - Sep 2006		Apr - Dec 2006		Apr 06 - Mar 07
	No. of reports	%	No. of reports	%	No. of reports	%	No. of reports	%
0-2 months	180	40.8%	487	53.5%	535	39.8%
3-4 months	244	96%	396	97%	775	97.5%
5-6 months	17	99.8%	24	99.6%	29	99.7%
6+ months	1	100%	4	100%	4	100%

Table 3

	Apr - Jun 2006	Apr - Sep 2006	Apr - Dec 2006
LAW SOCIETY
Recommendation (Reconsideration* and/or compensation)	26.4%	26.7%	25.6%
Formal criticism**	6.8%	6.2%	6.9%
No recommendation	66.8%	67.1%	67.5%
BAR STANDARDS BOARD
Recommendation (Reconsideration* and/or compensation)	10%	12.8%	11.5%
Formal criticism**	2%	2.9%	3.8%
No recommendation	88%	84.3%	84.7%

* The Ombudsman may recommend that the professional body reconsider a case if she believes that their investigation was inadequate in some way (e.g. issues were overlooked, or the decision was wrong). A reconsideration may result in the professional body providing a remedy to the complainant.

**When the Ombudsman considers that the inadequacy in the professional body’s investigation is not sufficiently serious to justify further action on their part, she may instead make a formal criticism of the professional body.

Between April 2006 and December 2006 there were 14 cases brought to the Office of the Legal Services Ombudsman about the Council for Licensed Conveyancers, 8 resulted in a recommendation, 5 resulted in no recommendation and 1 resulted in a formal criticism. Between April 2006 and December 2006 there were no cases brought to the Office of the Legal Services Ombudsman about the Institute of Legal Executives, Chartered Institute of Patent Agents or the Institute of Trade Mark Attorneys.

Table 4

	Apr - Jun 2006	Apr - Sep 2006	Apr - Dec 2006	Apr 06 - Mar 07
Average Compensation Award	£384	£391	£403

Telephone calls received by the call centre
Click image to view