Caseloads and Outcomes 2008/2009

Below are the cumulative quarterly casework statistics.

Table 1 shows the number of reports issued

Table 2 shows the turnaround times from receipt of the the Professional Body’s file on the relevant case to the issue of the report.

Table 3 shows the percentage of cases (broken down by Professional body) where the case resulted in a recommendation (reconsideration and/or compensation); formal criticism; or no recommendation.

Table 4 shows the average compensation received by those who had a recommendation for compensation.

Table 1

Reports Issued	Qtr 1	Qtr 2	Qtr 3	Qtr 4
	471	-	-	-

Table 2

Turnaround Times	Qtr 1	Qtr 2	Qtr 3	Qtr 4
0-2 Months	54%	-	-	-
3-4 Months	100%	-	-	-
5-6 Months	100%	-	-	-
6+ Months	100%	-	-	-

There have also been 2 reports issued which were investigated by the Scottish Legal Ombudsman on our behalf. These reports have been omitted from the figures above.

Table 3

	Qtr 1		Qtr 2		Qtr 3		Qtr 4
LCS
Recommendation	75	24%	-	-	-	-	-	-
Criticism	22	7%	-	-	-	-	-	-
No recommendation	216	69%	-	-	-	-	-	-
SRA
Recommendation	11	10%	-	-	-	-	-	-
Criticism	8	7%	-	-	-	-	-	-
No recommendation	97	84%	-	-	-	-	-	-
BSB
Recommendation	5	11%	-	-	-	-	-	-
Criticism	4	9%	-	-	-	-	-	-
No recommendation	37	80%	-	-	-	-	-	-

* The Ombudsman may recommend that the professional body reconsider a case if she believes that their investigation was inadequate in some way (e.g. issues were overlooked, or the decision was wrong). A reconsideration may result in the professional body providing a remedy to the complainant.

So far, in 2008-2009 there have been 2 cases brought to the Office of the Legal Services Ombudsman about the Council for Licensed Conveyancers, both resulting in no further recommendations being made. No cases have yet been brought to the Ombudsman in relation to the Institute of Legal Executives, Chartered Institute of Patent Agents or the Institute of Trade Mark Attorneys.

Table 4

	Qtr 1	Qtr 2	Qtr 3	Qtr 4
Average Compensation Award	£202.87	-	-	-