Caseloads and Outcomes 2009/2010

Below are the cumulative quarterly casework statistics.

Table 1 shows the number of reports issued

Table 2 shows the turnaround times from receipt of the the Professional Body’s file on the relevant case to the issue of the report.

Table 3 shows the percentage of cases (broken down by Professional body) where the case resulted in a recommendation (reconsideration and/or compensation); formal criticism; or no recommendation.

Table 4 shows the average compensation received by those who had a recommendation for compensation.


Table 1

Reports Issued Qtr 1 Qtr 2 Qtr 3 Qtr 4
  312 463 - -

Table 2

Turnaround Times Qtr 1 Qtr 2 Qtr 3 Qtr 4
0-2 Months 3% 11% - -
3-4 Months 98% 97% - -
5-6 Months 99% 99% - -
6+ Months 100% 100% - -

There have also been 8 reports issued which were investigated by the Scottish Legal Complaints Commission on our behalf. These reports have been omitted from the figures above.

Table 3

  Qtr 1 Qtr 2 Qtr 3 Qtr 4
LCS          
Recommendation 45 22% 63 21% - - - -
Criticism 14 7% 14 5% - - - -
No recommendation 147 71% 218 74% - - - -
SRA          
Recommendation 16 21% 18 14% - - - -
Criticism 2 3% 15 12% - - - -
No recommendation 57 76% 92 74% - - - -
BSB          
Recommendation 4 16% 4 11% - - - -
Criticism 1 4% 3 9% - - - -
No recommendation 20 80% 28 80% - - - -

* The Ombudsman may recommend that the professional body reconsider a case if she believes that their investigation was inadequate in some way (e.g. issues were overlooked, or the decision was wrong). A reconsideration may result in the professional body providing a remedy to the complainant.

So far in 2009-2010 there have been 9 cases brought to the Office of the Legal Services Ombudsman about the Council for Licensed Conveyancers, 1 resulted in a recommendation and the remaining 8 resulting in no recommendation being made. No cases have been brought to the Office of the Legal Services Ombudsman about the Institute of Legal Executives, Chartered Institute of Patent Attorneys or the Institute of Trade Mark Attorneys so far this year.

Table 4

  Qtr 1 Qtr 2 Qtr 3 Qtr 4
Average Compensation Award £532.50 £295.83 - -