Caseloads and Outcomes 2009/2010

Below are the cumulative quarterly casework statistics.

Table 1 shows the number of reports issued

Table 2 shows the turnaround times from receipt of the the Professional Body’s file on the relevant case to the issue of the report.

Table 3 shows the percentage of cases (broken down by Professional body) where the case resulted in a recommendation (reconsideration and/or compensation); formal criticism; or no recommendation.

Table 4 shows the average compensation received by those who had a recommendation for compensation.

Table 1

Reports Issued	Qtr 1	Qtr 2	Qtr 3	Qtr 4
	312	463	400	-

Table 2

Turnaround Times	Qtr 1	Qtr 2	Qtr 3	Qtr 4
0-2 Months	3%	11%	31%	-
3-4 Months	98%	97%	95%	-
5-6 Months	99%	99%	100%	-
6+ Months	100%	100%	100%	-

There have also been 8 reports issued which were investigated by the Scottish Legal Complaints Commission on our behalf. These reports have been omitted from the figures above.

Table 3

	Qtr 1	Qtr 2	Qtr 3	Qtr 4
LCS
Recommendation	22%	21%	34%	-
Criticism	7%	5%	2%	-
No recommendation	71%	74%	64%	-
SRA
Recommendation	21%	14%	16%	-
Criticism	3%	12%	6%	-
No recommendation	76%	74%	78%	-
BSB
Recommendation	16%	11%	15%	-
Criticism	4%	9%	8%	-
No recommendation	80%	80%	77%	-

* The Ombudsman may recommend that the professional body reconsider a case if she believes that their investigation was inadequate in some way (e.g. issues were overlooked, or the decision was wrong). A reconsideration may result in the professional body providing a remedy to the complainant.

Table 4

	Qtr 1	Qtr 2	Qtr 3	Qtr 4
Average Compensation Award	£532.50	£295.83	£213.00	-